you feel that BirthCertificatesUSA
is not abiding by its
or concerns regarding this statement of our
Privacy Practices, then you should first contact Customer
Service by e-mail
or phone (1.800.315.7678; or
303-455-8855, if outside the
If you do not receive acknowledgment of your
inquiry or your inquiry has not been
satisfactorily addressed, then send us a letter
with your concerns to the address listed on our
Contact Us web page. Please note that we receive
a very large volume of email transactions both
from existing clients, and general inquiries
regarding our services. We do our very best to
reply in a timely fashion, but please be
patient, complex or unusual requests always take
Information Collection and Use
obtains its information from
the relevant state and county repositories,
courts and record offices where Birth Certificates
are stored. We do not sell any
non-public information. We will not sell, share,
or rent this information to others in ways
different from what is disclosed in this
collects information from our
users at several different points on our website
and uses the information for internal marketing
and administration purposes only. All users
must have an appropriate use for the information
and agree to abide by all local and federal laws
regarding the purchase and dissemination of said
In order to use this website, a user must first
complete the online registration form.
During registration a user is required to
give their contact information (such as name and
This information is used to contact the
user about the services on our site for which
they have expressed interest.
We request information from the user on our
Here a user must provide contact
information (like name and shipping address) and
financial information (like credit card number,
This information is used for billing
purposes and to fill customer orders.
If we have trouble processing an order,
this contact information is used to get in touch
with the user.
A cookie is a piece of data stored on the user's
hard drive containing information about the
of a cookie is in no way linked to any
personally identifiable information while on our
the user closes their browser, the cookie simply
credit card authentication process to ensure the
accuracy and security of the online order.
These cookies are used exclusively to provide
security and are not used to gather information
about users. We do not share information
about our users with other sites. If a user
rejects the cookie, there may be problems with
their usage of our site because we would have no
way of validating the user.
We use IP addresses to analyze trends,
administer the site, track user movement through
the site, and gather broad demographic
information for aggregate use.
IP addresses are not linked to personally
identifiable information. We do not store or
obtain any information from the log files that
may be used to identify a user of the web site.
IP numbers and the associated domain names can
be identified geographically from the domain
extensions (for example, .uk = United Kingdom,
de = Germany, fr = France, au = Australia, nz =
New Zealand) but beyond this wide regional
information the actual identity of the user is
not revealed in any way.
We use an outside credit card processing
company to bill users for goods and services.
These companies do not retain, share, store or
use personally identifiable information for any
web site may contain links to other sites.
Please be aware that BirthCertificatesUSA is not
responsible for the privacy practices of such
We encourage our users to be aware when
they leave our site and to read the privacy
statements of each and every web site that
collects personally identifiable information.
This privacy statement applies solely to
information collected by this Web site.
Supplementation of Information
does not supplement user
information collected on our site with information
from third party sources.
Site and Service Updates
also occasionally send out a periodic e-mails
with site and service announcement updates.
Registered members are encouraged to receive
e-mail service announcements, which contain
important information about the service. We
communicate with the user to provide requested
services and in regards to issues relating to
their account via email or phone.
If a users personal information changes
(such as your address or telephone number), or
if a user no longer desires our service, we will
endeavor to provide a way to correct, update or
remove that users personal data provided to us.
This can be done by emailing our
Notification of Changes
we will post those changes on this Privacy
Practice web page, so
our users are always aware of what information
we collect, how we use it, and under what
circumstances, if any, we disclose it.
If at any point we decide to use
personally identifiable information in a manner
different from that stated at the time it was
collected, we will notify users by way of an
will have a choice as to whether or not we use
their information in this different manner. We
will use information in accordance with the
By using this site, you signify your assent
to abide by the Privacy policies and practices
USA, as outlined in this
document. If you do not agree with the terms of
this policy, please do not use our site. Should
we change the way in which we use your personal
information, we will get your consent before
using your information in this new way.
The accuracy and validity of our site is
very important to us. If you spot
inaccuracies of any kind, or if you feel that
statements we making are not fully
representational of our services, then please
Our web page
does not automatically collect specific information (i.e. e-mail
addresses) about visitors. Aggregate and summary statistics are
collected as a measure of our web site’s effectiveness.
further information about the services offered
email or call
1-800-315-7678 (or 303-455-8855 if outside of the US). Our fax number is 1-888-455-4771 (or 303-455-4771 if outside of the US). Our hours of business are from 7 a.m.
to 8 p.m.,
Mountain Standard Time (MST), Monday - Friday. Our offices are located at 1760 Gaylord Street, Denver, Colorado, 80206.
technical problems, contact Webmaster,
Fraudulent or Contested Credit Card Charges
If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that once your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, nor change or expedite the order. For
unsubstantiated, contested, or fraudulent credit
card charges, there will be an additional $25.00
MINIMUM processing charge PLUS collection and legal fees, IF incurred. By placing an order
with us you hereby agree to these terms.